We at Eko privilege strive to ensure customer satisfaction with every purchase. However, we understand that there may be instances where a refund is necessary. Please read our refund policy carefully to understand your rights and obligations when requesting a refund:
Refunds are only applicable to purchases made directly through our website, https://www.ekoprivilege.com.
To be eligible for a refund, you must provide proof of purchase, such as an order number or receipt.
Refunds are generally issued in accordance with the terms specified at the time of purchase.
To request a refund, please contact our customer support team at info@ekoprivilege.com within 30 days of the original purchase date. Our team will review your request and may require additional information or documentation to process the refund.
Once your request is approved, refunds will be issued to the original payment method used for the purchase.
Certain products or services may not be eligible for a refund. These include but are not limited to:
Digital products or services that have been accessed or downloaded. Customized or personalized items.Services that have already been rendered.
Refunds will be processed within 30 days of approval.
The time it takes for the refund to reflect in your account may vary depending on your financial institution.
If you have any questions or concerns regarding our refund policy, please feel free to contact us at info@ekoprivilege.com. Our customer support team will be happy to assist you.
Please note that by making a purchase on our website, you agree to abide by the terms and conditions outlined in this refund policy. We reserve the right to update or modify this policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes.
